5 Star Customer Experience: Winning Strategies
| Total Duration | Course Type |
|---|---|
| 2 Days | Offline / Classroom |
For more information, please Contact:
Nandan:+91 8655647390
Jasmeet:+91 9821836326
Email id: nsingh@nse.co.in
5 Star Customer Experience: Winning Strategies is a dynamic program that provides attendees with the necessary skills and strategies they require to improve customer experiences. The program will focus on the key role of frontline employees and the drivers of the service profit chain, as well as the nuances of effective Customer Relationship Manager (CRM). Participants will learn innovative ways to engage with customers and Identify ways to resolve customer grievances proficiently in today’s competitive environment. With practical application, the program empowers participants to implement strategies that optimise critical customer interactions, gain data-driven insights, and utilise opportunities presented by automation.
By the end of the program, participants will be able to:
- Apply strategies to shape the critical role of frontline employees.
- Identify critical drivers of the service profit chain.
- Build and measure an effective CRM
- Recognize new ways of rethinking customer engagement.
- Effectively address customer grievances.
- Identify and implement key success drivers of CRM strategy.
- Gain insights on ways of customer engagement- A data-driven approach.
- Optimize critical customer interactions in an era of automation.
- CRM Team Leads
- Functional Consultants
- Team Leaders
- Customer Support Specialists
- Business Development Heads
- Relationship Managers
- Drive cross-functional collaboration to seize opportunities.
- Develop insights through surveys and metrics.
- Foster customer advocacy and creating customer delight.
Updated on: 22/04/2024
